Privacy Policy royal9999 – Personal Data Protection for Malaysia Members

Royal9999 takes the privacy of every member seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you register, log in, or use any service offered by royal9999.

By registering or continuing to use the Royal9999 platform, you agree to the practices described in this Privacy Policy. This document should be read together with Terms and Conditions us for a full overview of responsible platform use.

Royal9999 collects various categories of personal data depending on your interactions with our platform. The table below outlines each data category, the specific data types, and why they are required:

We only collect data that is strictly necessary for the stated purposes – the principle of "data minimisation" is our core guideline in every information collection process.

Royal9999 collects personal data through several key methods:

• Direct Registration – When you complete the registration form, you voluntarily provide information such as your name, email, and phone number.
• Platform Usage – Technical and usage data is collected automatically when you use the Royal9999 website or app.
• Financial Transactions – Data relating to deposits and withdrawals is collected through licensed payment service providers.
• KYC Process – Identity verification documents such as a copy of your MyKad or other supporting documents you voluntarily submit.
• Support Interactions – Information you share when contacting the Royal9999 customer support team.
• Cookies and Tracking Technologies – Session data and user preferences via cookies set on your browser (see Section 7 for details).

Every piece of data we collect has a clear and legitimate purpose. Royal9999 uses your personal data for the following purposes:

1. Account Management – Creating and maintaining your account, processing registrations, and verifying identity.
2. Transaction Processing – Processing deposits, withdrawals, and fund transfers safely and accurately.
3. KYC Verification – Ensuring compliance with anti-money laundering (AML) requirements and age verification.
4. Platform Security – Detecting and preventing fraud, multi-account usage, and suspicious activity.
5. Customer Support – Handling enquiries, complaints, and support requests more effectively.
6. Personalization – Personalising game recommendations and promotional offers based on your preferences.
7. Communication – Sending important account notifications and (with your consent) promotional communications.
8. Legal Compliance – Meeting our obligations to relevant authorities when required by law.

We will not use your data for any other purposes without obtaining your prior consent or without a valid legal basis.

Royal9999 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in certain limited situations, we may need to share your information with the following parties:

• Payment Service Providers – To process deposits and withdrawals, the required information is shared with our licensed payment providers, including DuitNow processors, partner banks, and digital wallet providers.
• Game Software Providers – Minimum session data required by game providers such as Pragmatic Play and Evolution Gaming to ensure games function correctly.
• Statutory Authorities – When required by Malaysian law or a valid court order, we are obligated to disclose information to the relevant authorities.
• IT Service Providers – Technical infrastructure providers that help us operate the platform, subject to strict confidentiality agreements.

Royal9999 continuously invests in security infrastructure to keep your data safe. The key security measures we implement include:

• 256-bit SSL encryption for all data in transit between your device and our servers.
• Passwords are stored using strong one-way hashing algorithms — we never store your password in readable form.
• Role-based access control ensures only authorized personnel can access specific data.
• 24/7 system monitoring to detect any suspicious activity or intrusion attempts.
• Periodic security audits by independent parties to identify and address vulnerabilities before they can be exploited.
• Periodic data backups with full encryption to ensure continuity of service.

While we take all reasonable steps to protect your data, no online system can guarantee 100% absolute security. We therefore also encourage you to take personal security measures, such as using a strong and unique password for your Royal9999 account.

Royal9999 uses cookies and similar tracking technologies to enhance user experience and analyse platform usage. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies – Required for the platform to function correctly (session login, security). Cannot be disabled.
• Performance Cookies – Helping us understand how users interact with the platform for improvement purposes.
• Preference Cookies – Saving your preferences such as language and display settings for your convenience.
• Analytics Cookies – Used to analyse traffic and usage patterns in an aggregated, anonymised form.

Royal9999 retains your personal data only for as long as necessary for the purpose it was collected, or as required under Malaysian law. Our data retention guidelines are as follows:

• Active Account Data – For the duration your account remains active.
• Transaction Records – Minimum 7 years from the transaction date, in accordance with anti-money laundering legislation.
• KYC Documents – 5 years after account closure or the date of the last transaction, whichever is later.
• Support Communication Logs – 3 years from the date of last interaction.
• Technical and Log Data – 12 months under normal circumstances, or longer if required for an investigation.

Once the retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

Under Malaysia's PDPA and the data protection principles we follow, you have the following rights regarding your personal data held by Royal9999:

To exercise any of the above rights, contact the Royal9999 customer support team via live chat or email. We will process your request within 30 working days.

Royal9999 is an entertainment platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your child who is underage has registered an account at Royal9999, please contact us immediately. We will investigate this matter with the highest priority and close the account, as well as delete all related data if it is confirmed to belong to an underage individual.

Royal9999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a notice on the platform homepage for a reasonable period.
• Sending a notification to your registered email address for significant changes.

Your continued use of the royal9999 platform after changes are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Royal9999, please contact our customer support team through the following channels:

• Live Chat – Available 24/7 via the Royal9999 platform for an immediate response.
• Email – Contact us at [email protected] for more detailed written enquiries.

We are committed to handling all privacy-related enquiries seriously and responding within the designated timeframe. For more complex issues, we may require additional information to verify your identity before processing requests related to your personal data.